Patient Bill of Rights for myPSW+

1. The Right to Quality Care:

You have the right to receive competent and compassionate care from qualified Personal Support Workers (PSWs) who prioritize your well-being.

2. The Right to Privacy:

Your personal and medical information will be kept confidential, in accordance with all applicable privacy laws and regulations.

3. The Right to Informed Decision-Making:

You have the right to be fully informed about your care plan, including the services provided, expected outcomes, and potential risks or alternatives. You can actively participate in decisions regarding your care.

4. The Right to Dignity and Respect:

You will be treated with dignity, respect, and consideration regardless of your race, ethnicity, religion, gender, age, or any other characteristic. We value your cultural and personal preferences.

5. The Right to a Safe Environment:

We maintain a safe and secure environment for your care, including thorough background checks for our PSWs and adherence to safety protocols.

6. The Right to Access Your Records:

You have the right to access and review your medical records and request corrections as necessary.

7. The Right to Freedom from Discrimination:

You will not be discriminated against based on any personal characteristic or condition when receiving care through our platform.

8. The Right to Voice Concerns:

You have the right to express concerns, complaints, or grievances about your care without fear of retaliation. We have a process to address and resolve these concerns promptly.

9. The Right to a Champion:

For patients, our Champion service ensures that you have an advocate who represents your interests, provides emotional support, and assists you in navigating the healthcare system.

10. The Right to Continuity of Care:

We strive to provide consistent and uninterrupted care. If there are changes to your care plan or PSW, you will be informed in a timely manner.

11. The Right to Make Decisions about End-of-Life Care:

You have the right to make decisions about your end-of-life care, including advance directives and the appointment of a healthcare proxy.

12. The Right to Be Informed of Costs:

You will be informed about the costs of care and any potential out-of-pocket expenses, ensuring financial transparency.

13. The Right to Be Informed about Emergency Situations:

In the event of an emergency, you will be promptly informed about the situation, including any necessary actions.

14. The Right to Leave the Platform:

You have the right to discontinue services through our platform at any time and seek care elsewhere.

15. The Right to High-Quality and Ethical Care:

We commit to providing care that adheres to ethical standards and meets or exceeds industry norms.

Your rights as a patient are of utmost importance to us, and we are dedicated to upholding these principles to ensure you receive the care you deserve.